Diamond Painting FAQs

How are your diamond paintings measured?

All the dimensions you see on our site for diamond paintings are the size of the image area, not the canvas area. There may be slight descrepencies due to cropping and scaling of the image for different sizes.
All our dimensions are expressed in width x height. So a 50cm x 70cm in portrait orientation will be shown in the store as a 50cm x 70cm, however a diamond painting in a landscape orientation will show in the store as a 70cm x 50cm.

We find this reduces confusion for our customers, and of course it is standard practice the world over to measure anything as length x height.

What are your fames made of?

Our frames are made of high density polystyrene. It is one of the most widely used plastics in the world and is readily recycled. Whilst polystyrene is most commonly known for being a light weight rigid foam for packaging, it can take many forms. It is only non-recyclable when it is a foam, and even then, it's not the material itself that can't be recycled, it's simply that recyclers don't want to recycle it. Polystyrene in all other forms can be recycled.

Is all your stock located in Australia?

Yes. Our inventory system is tied directly into our store front so if it's in stock on the store, it's in stock in our warehouse. The inventory is updated after checkout, so there is the possibility that if someone buys the same item before you can complete your checkout, you may have to wait for replenishment stock. Our system does alert us to low stock level and we monitor stock on a daily basis and do our best to stay ahead of demand.

Are your diamond paintings round or square drill?

Most of our diamond painting kits come in square drill with select designs available in round drill. We are adding more of our available designs as round drill all the time.

Can I pick up directly from your warehouse?

Yes. We have limited days and times that you can come and collect directly from us.

What is a drill?  

A drill is the name for the little pieces of plastic that you stick on your canvas!

Why do some diamond paintings have white paper covering the image, and some have clear plastic?  

There are 2 types of adhesive used for diamond paintings. They are double sided tape and poured glue. Diamond paintings with double sided tape have the white paper covering the image whereas if poured glue is used it will have a clear plastic cover.

What do your recommend? Double sided tape or poured glue?  

We do not make any specific recommendations for either type of adhesive. It's a personal preference. Some people like double sided tape as it's easier to remove a small section to work on. Others like the poured glue as it's slightly stickier. Either is fine.

Can you do custom diamond paintings?  

We do not currently offer custom diamond paintings. However we do recommend the following when you arrange your custom diamond painting:

1. Request a proof before manufacturing - All custom diamond paintings will be converted using a program that breaks your image up into a grid and assigns a colour to each square based on the DMC colour palette. This image is then printed onto the canvas. Always request a proof (i.e a copy of the converted image that will be printed) before parting with your money. If it looks weird in the proof, it will look weird on the canvas

2. Check for obvious signs the image has been manipulated - We have unfortunately seen some poor custom diamond paintings where the brightness and contrast levels were adjusted and resulted in the image being too dark, or too bright. This effects the colours and can destroy detail in the image.

3. Play with the number of colours - To change between 40, 45, 50 or even more colours is really just a click of a button for the person converting the image. There's no reason why you can't be shown a proof with various settings to allow you to choose which one YOU like best

4. Some conversion programs will render the image as a completed diamond painting. Ask if you can see a rendering of what your diamond painting will look like once finished.

Above all else, refer to point 1. After all you are purchasing a digital print (digital simply meaning it was printed using a computer). It is standard practice in the graphic and print industry, where a customer has supplied their artwork or imagry, to ALWAYS get approval of a proof before the job goes to print.