Have you ever been in the middle of a diamond painting only to run out of drills! It's frustrating and you were probably right in the middle of your groove. Worse still is when you've put aside time to do your diamond painting and running out of drills has just ruined your precious "me time".
Yeah I know. It's only a minor thing and you shouldn't be as frustrated as you are, but that's your rational brain talking, not your diamiond painting brain. Your diamond painting brain is screaming in frustration because it just wants to relax and finish this one colour!
Now you have to rummage through your leftover drills, or contact a freind, maybe post in a Facebook group, or search for a retailer who sells spare drills, but then you have to create an account and go through that whole order process for 1 little baggie worth a few cents and that's just as annoying as runnig out in the first place!
Hey, we're only human and while we at Diamond Pixels Australia make every effort to ensure that this doesn't happen to you, mistakes can and do happen.
So we created our replacement drill guarantee.
If you find that you run out of drills for any diamond painting purchased from us, we will send you additional drills FREE of charge with FREE postage.
To claim, simply:
- Take a photo of your WIP that clearly shows our logo so that we know it's one of our designs
- Send us en email letting us know which colour drill you're missing. Remember to attach your photo to the email
- One we review your request, we will post out the replacement drills.